Eligible issues for return or exchange review include damaged product upon arrival, wrong product delivered, significantly different product, missing item, or verifiable mechanical issue. Customer should contact support promptly and provide Order Number, Name, Phone, Description, Photos, and an Unboxing video where available. An unboxing video is strongly recommended and should clearly show the sealed package, opening process, product condition, packaging, and included items. An unboxing video does not automatically guarantee approval; each case is reviewed independently. Products must be accompanied by original presentation packaging, accessories, and be in reasonable condition. Non-eligible examples include misuse, accidental damage after delivery, intentional damage, unauthorized modification, normal wear and tear, or failure to follow reasonable care instructions.